Actually, there is nothing you can do. Until the order is changed and they begin enforcing the new order, which can take weeks if not months, you're stuck paying what you can't afford to pay or accumulating arrears.
I just called FRO today because I was laid off and I wanted to find out if I should pay the support myself or wait until it was taken out of my EI cheque. They told me it would be taken out. I asked how I prevent arrears from accumulating since it takes a long time for FRO to update any new information and they told me if I feel uncertain I can pay it in the meantime. I asked, will I get it back or have an overpayment once the EI garnishment is enforced, the anwser was no.
On top of that, being laid off means my income is cut by more than 70%, I have a second family to support and in order to have my CS reduced I must go back to court, pay for a lawyer and possibly have a two or three year delay until my wage loss is acknowleged...if at all. My ex has legal aid and the last trial we had she delayed for two years until I switched lawyers, my new one was aggressive enough to get it done in 6 months but it also cost me thousands of dollars more.
If my income goes up, my support does so automatically.
At the end of my call to FRO I was told I am about $300 and change in arrears. I asked, how is that possible? My wages are garnished every pay cheque, FRO made a mistake and garnished half my take home pay for several pay cheques this year and then they garnished an extra $100 on top of my actual amount for another few pay cheques, so how can I be in arrears? The agent told me she does not have the time to go over all my payments from January and she will send me a statement of account. I asked, "what do you mean, I know I've been paying, the money is garnished from my pay cheque, you receive it and are therefore accountable for it and you won't tell me how it's possible for me to be in arrears?". And the agent said yes, she doesn't have the time...she told me it's my job to find the discrepency by comparing my pay cheque deductions against the statement she is going to send me. How is that even possible? Given they actually garnished about 2500 too much this year how can I possibly be in arrears and why should I be responsible for proving I paid?
I can understand if I made the payments myself, but they are garnished at FRO's request, so they should be resposible for proving these matters.
I'm so angry. FRO is unhelpful and very slow to enforce, when they made the mistake and started taking half my pay it took three letters from my lawyers, numerous phone calls and letters from me and about 3 months for them to correct the error...only to make another one and tack on an 100 per month to my payments.
I'm accumulating evidence since I plan on filing a complaint with the ombudsman regarding their behaviour, as everyone who has had problems with them should.