The other side of FRO

DowntroddenDad

New member
I didn't go onto FRO willingly, our agreement stated we wouldn't go there unless I went into arrears. I thought I had wangled a concession out of my ex on that point, but two weeks after the SA was signed my ex contacted them anyway, and they will enforce a signed SA, even though I hadn't even filed for divorce yet.

Just before the end of June, my ex's relationship with our son broke down. He had been enrolled at an alternative school, and wasn't technically a full time student and he turned 19 in February, but I paid CS anyway since I wanted him to continue to focus on studies and not work full time until he finished high school.

Anyway she called me in June and said, "He can't stay here, its you or a shelter". I had never refused him and had encouraged him to consider moving in with me a number of times. I have a 2 bedroom for that purpose. He always wanted to be in the same place as his sisters.

So I moved him in. I informed my ex via email that I would seek to end support. I called my agent at FRO, and she told me to fill in a form and send it to them. I kept paying the regular amount, and hoped it would go quickly.

Long story short, I called before the end of August to see whether I would still need to pay the full amount for September. They informed me that my ex had not replied to the letter they sent but had verbally not disputed it. As a result the case was sent to senior management for review.

I called yesterday, got a call back today. Management have reviewed my case and determined that my support should be lowered and that it should be retroactive to July 1(first full month). Therefore I should have a major credit with FRO. They will confirm with a letter that will go out today.

So it would seem FRO can get it right, and this was a lot cheaper than court, or even a stern letter from a lawyer.

I'd feel sorry for my ex if she hadn't made out like a bandit during the NFP.
 
Congratulations on a good result with FRO.

Where did you get the form to fill out? My husband's D19 has finished school, but is doing an internship until November. He was going to ask to stop his CS at the end of December.

He doesn't have an official agent at FRO. We just moved and need to notify them of the updates.
 
Congratulations on a good result with FRO.

Where did you get the form to fill out? My husband's D19 has finished school, but is doing an internship until November. He was going to ask to stop his CS at the end of December.

He doesn't have an official agent at FRO. We just moved and need to notify them of the updates.

I called the agent at FRO and they directed me on their website, I tried to find it on my own without success.

He will have an agent at FRO. If you call the office there is an option to speak to an agent, and you key in your case number. Every payor is assigned one, but you may never have to speak with one.
 
I like a good FRO experience. My husband called today to give his change of address and request a new pin for checking his case by phone. They took the info, and said that the agent handling his case would call him back. I told him to be prepared to give a lot of financial information.

The agent called back within half an hour. He asked how D19 was doing. My husband told him she was doing well and had just completed her internship and graduated from her post-secondary education. The agent then pointed out that child support should end as of NOW, and he would mail him the form to end CS to fill out and return to FRO. I had just made a payment online today for the next 2 weeks, so he said he was putting the case on hold to avoid any overpayments going to her. My husband said cutting her off without warning felt like a lousy thing to do, but the agent pointed out that she should know it's ending, and she should have been notifying them herself. Husband said "I bet that never happens!" and the agent said it does not. lol

We've discussed, and decided to continue the payments until the end of December... at least help her through Christmas.
 
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