fRO online Yeah!

B

Beachnana

New member
So for all,those frustrated FRO clients out there. I have just received a registration package to register for the FRO online information and communication with FRO. Have not looked at it yet, but according to my client advisor we will be able to check all information online, post communication requests, receive information from our case advisor, complete forms such as arreRs and such. Also be able to get update financials. Finally some update communications.

Only hope it does not take 6 months to register.
 
Hi Ontario Momma

So after a 10 day wait I received an envelope with a code and then the next week another envelope with a pin.

Together with your typical FRO rather obscure instructions and I was ready!

First step is to sign up for the Service Ontario ONe-key, then once you have done this you go to,the link for FRO online and with your id and pin you access the FRO online and using your case number you enter into your case!

What's there. Well all your statement of payments, your details, an option to send case related information to your case worker.

It's tricky to setup. Your id and pin is only good for one time, so make sure you enter it exactly as written. I mistook a 0 zero for,an O and had to wait 2 weeks for a new pin to be sent.

So once in, you have the usual government contact information,and help lines etc and the. You have your case

What in there,

Your case information
case support obligations
case enforcement in place in your case
Your requests requests( this is a 2 way communication portal)where you can send questions, get responses,Moses the progress of your request and attach documents.
Financial summary
Statement of account.

It's not earth moving but it's a start.

You request this from your case management person.

Good luck.
 
Anyone know if this is also available to payors? I presume there would be some case info that would not be shared, but, hopefully stuff like the recipient is claiming there are arrears (for example), and account transactions/balances would be public to both?
 
dinkyface said:
Anyone know if this is also available to payors? I presume there would be some case info that would not be shared, but, hopefully stuff like the recipient is claiming there are arrears (for example), and account transactions/balances would be public to both?
Click to expand...

I would presume FRO's setup would be for both payor and recipient. I have used the Alberta online for 6 years. I did happen to see my ex's (payor's) version one time (g/f isn't very bring and sent me a copy when I requested it). Payor's version showed late payment fees whereas on the recipient's (my) version it just shows the amount being deposited into my account. On the Alberta version it specifies the collection actions along with dates. Every time there is a new Order it shows up as well. I have made it a habit to keep a close eye on the MEP online thing over the years. I have caught many mistakes, particularly with what is being posted towards arrears as opposed to ongoing support payments. Had I not had the online version I probably wouldn't have noticed it at years end. I also find it particularly helpful to be able to talk to an enforcement officer while both of us is viewing the screen - they of course can see both payor and payee's versions.

I also note that sources of payments do not appear on payee's version but do appear on payor's version (just amount being deposited shows up). I suppose this is due to confidentiality which is a good thing for those people who pay in full on time.
 
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I believe it's available for both parties. As recepient we can see the amounts, arrears, enforcement actions.

We can see the court orders being enforced as well.
Big step in the right direction.
 
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