Yes it is a very strange situation to find yourself in. I found everything to be quite daunting and had some fairly negative telephone conversations with the collection agents. What I found most frustrating is that I was told something different by everyone I spoke with. I eventually was able to get a direct phone number of a more senior collection agent. My impression is that while people are trying their best to do their jobs, in many cases they simply aren't trained properly and often give incorrect procedural information. I'd recommend keeping a diary of your calls, name of the person you spoke with, what information you were told. Paraphrase frequently to be sure that you understand what they are attempting to explain to you.
The FRO/MEP programs can be good for many families and not so good for others.
The FRO/MEP programs can be good for many families and not so good for others.
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