It's a common misconception that both bio parents are required to sign the form to change the CCTB payment arrangements. It's totally NOT the case, though if you have both signatures and your ex has actually bothered to keep the CRA informed as to her contact information it'll go a LOT faster. I lacked both a signature and an ex who had correct contact info, my application took 4 months to process. (They will typically attempt to contact your ex multiple times to try to confirm the arrangements)
Believe me, been there done that. Dadtotheend is 100% right on the money. Take the form, fill it out, and attach as much supporting documentation as possible to show the custody situation. (ie. School contact information for the kids, letters from teachers, pastor's etc that can attest to the existing custody status. Write a letter to go along with it explaining the situation.)
You MIGHT be able to push for a retro active payment if she's been collecting the payments and not had the children, but unless you have hard and fast evidence it's a long shot. Typically what happens is they'll simply switch it over right away.
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