I feel your frustration. My husband and I deal with the same type of individual. We have had the police called on us for being 20 minutes late dropping the child off, even after we left 2 voicemail messages (one on her home phone and one on her cell phone) letting her know we were running 15-30min late!
But, she claimed to "never have received the messages" and called the police and tried to file a report against my husband for kidnapping!!!
Thankfully nothing came of the police report.
We also get emails from her about how negligent we are for ridiculous reasons much like forgetting a jacket, or a hat, or mitts. Yet when she fails to pack necessities for the child's weekend visit... and we have to run out to buy a pair of pants and a sweater (because she didn't check the weather forecast and only sent shorts and t-shirts) ...there is no way in h-e-l-l that we can accuse her of being negligent! The one time my husband tried to call her on her actions (or lack thereof) she went to court asking for a restraining order against my husband for "verbally abusing her" and fearing that she may become a victim of physical abuse! (And my husband is not one to ever raise his voice or his hand - but of course, how could she know that if she only knew him for a few hours and was under the influence the entire time, right? *Roll Eyes*)
When dealing with irrational people like that... you need to keep all your communications and interactions as documented as you possibly can, and keep them to a minimum. At least that is what we learned over the years. It has helped keep us from becoming victims of her whimsical intents to cause harm.
Hang in there. Don't dispair.
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